HIMSS and the Cleveland Clinic are now accepting speaking proposals for the 10th annual Empathy & Innovation Summit, the world’s largest, independent conference devoted to improving the patient ...

Dr. Adrienne Boissy's title at the Cleveland Clinic is chief experience officer, and her mandate is to improve and optimize the patient experience. But one of Boissy's strongest contentions is that ...

Cleveland Clinic’s strategic priorities are patient safety, quality and patient experience, according to the health system’s “2012 United Nations Global Compact Report: A Communication on Progress to ...

As the Chief Experience Officer at the Cleveland Clinic, you might expect Adrienne Boissy to be a champion for the health system's many mobile apps. But, at the Pop Health Forum in Chicago this week, ...

Despite so many myths about how difficult ramping up patient engagement efforts can be, it is possible and realistic at scale, according to Cleveland Clinic’s chief experience officer Adrienne Boissy, ...

CLEVELAND, Ohio -- Soon, Cleveland Clinic patients receiving outpatient care will read appointment summaries generated by artificial intelligence. Later this month, at some U.S. outpatient locations, ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. Cleveland Clinic is a nonprofit, multispecialty academic ...

As a retired registered nurse with 40 years of experience, I was outraged to read in your coverage of the State of the Clinic address Jan. 27 that the Cleveland Clinic has experimented with using ...