In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Callan Schebella is the CEO at Inference Solutions. He has worked his entire career in voice automation, machine learning, and related technologies. Inference Solutions started as spinoff from Telstra ...