The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Indus Customer Suite is the most comprehensive customer management system for utilities available today offering unparalleled flexibility and workflow capabilities. It's an essential component of our ...

The system dubbed Opti-Q, is operated centrally, offering a detailed view of the customer experience and can be used to track and measure performance over time. Meza said the system will enhance ...

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

KCB Chief Business Officer and Managing Director Kenya Sam Makome (left),Microsoft Kenya Country Manager Kunle Awosika (Centre) and Eclectics Kenya Managing Director Paul Mbugua (Right) launches the ...

QuickBooks - By centralizing customer data, enabling intelligent lead tracking, personalizing engagement, and automating workflows, it delivers a comprehensive solution for modern businesses. The ...

Architects pride themselves on redesigning structures to help us better meet our goals. When stairs slow movement of inventory out of the warehouse, architects replace them with a ramp. When plans ...

The ability to communicate, sell, realize and expand the value your offering delivers to prospects and clients has become the basis of differentiation and competitive advantage in B2B. Why? Selling ...

Small businesses implement enterprise systems to gain company-wide access to business knowledge, increase employee productivity and minimize the duplication of company data. Enterprise systems may ...

Thursday, February 11, 2016: Kenya Commercial Bank (KCB), One of East Africa’s largest banks, has commenced the use of a new Electronic Customer Relationship Management System aimed at improving ...