When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

In the age of competitive marketplaces, great customer service has risen to being one of the most important aspects of any business. An exceptional customer service experience is a key factor in ...

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and, ...