Highlighting more than two dozen experiences, the newspaper cites months-long wait times and claims that Ford is ignoring customers seeking updates on the status of their repairs. Back in 2019, the ...

Ford Motor Co. CEO Jim Farley has said repeatedly his team is working to build loyalty, treat customers like family and compete in the rapidly developing all-electric race for domination. But bad ...

Ford is cutting the cost of keeping its older cars on the road, trimming prices on thousands of factory parts so repairs do ...