For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

Do-it-yourself customers such as home owners (ITB) (XHB). These customers buy products and install them themselves using online or in-store resources. Do-it-for-me customers include those looking for ...

We must adapt to ensure we meet our customers’ changing needs, writes Colette Flattery, director of customer experience at Home Group We must adapt to ensure we meet our customers’ changing needs, ...