Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an ...