North American consumers continue to embrace self-service technology, as transactions at self-service kiosks will surpass $775 billion in 2009. This will grow to over $1.6 trillion by 2013, according ...

Back in July, a survey conducted exclusively for Newsweek found that a majority of Americans wanted self-checkout kiosks to be completely removed from retail stores. The poll noted that 62% of ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

Creating great guest experiences is key for quick service and fast-casual restaurants. But quality food, friendly staff, and a pleasant atmosphere aren't the only things that QSR leaders should focus ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

Restaurants prepare for permanent operational changes. Labor costs. Minimum wage hikes. Staffing issues. It’s the quick-serve industry’s “perfect storm.” After a year and a half of living with ...

If you feel that you’re being asked to tip more often, you’re not alone. Most American adults say tipping is expected in more places than it was five years ago, a recent survey from the Pew Research ...

The e-commerce boom in the food and beverage industry is tremendous; however, brick-and-mortar stores are not going away. In 2021, 54% of customers still preferred to drop by the store more often than ...

Clockwise from left: SEPCO President Min Su Chu introduces the Samsung Kiosk to guests and attendees; SEPCO and CTCSTI leaders toast to a successful partnership; Guests from various enterprises are in ...

The familiar practice of tipping has spread to unfamiliar spaces, frustrating customers who might not ordinarily be upset about being asked to tip if they were being served by a human being. Being ...