Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

Virgin Atlantic, the airline known for its stylish design, has today launched its first-ever lifestyle collection, featuring a range of fashionable clothing and vegan leather travel essentials, ...

Oliver Byers has been with Virgin Atlantic for over a decade and serves the company as its CFO. Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch ...

Virgin Atlantic's travel concierge, powered by OpenAI, allows guests to plan, book and manage trips through voice, text or ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

Virgin Atlantic has announced a new leadership team under the guidance of CEO Corneel Koster, who assumed his role on 1 January 2026.

Cameras go behind the scenes of international airline Virgin Atlantic as it celebrates its 30th year in business. The documentary series follows day-to-day activities as workers give customers the ...

Virgin Atlantic today announces its new leadership team, unveiled by Chief Executive Officer Corneel Koster, who took up his ...

Today, 1st January 2026, marks Corneel Koster's first day on the job as Virgin Atlantic CEO. He takes over from Shai Weiss ...