Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

The public is invited to join the Tennessee Center for Nursing Advancement on Jan. 8 at 6 p.m. for the free premiere of NURSE: Empathy Heals, a film inspired by nurses in our region and created for ...

“One-armed beggars selling pencils, but we cannot spare a dime,” goes Bobby Goldboro’s song, “Does anyone know it’s Christmas?” “Save it for the parking meter or we’ll have to pay a fine.” That ...

Empathy refers to the ability to understand how a person feels and to experience their emotions. Sympathy refers to feeling for another, such as feeling sorry for them, without actually feeling their ...

Journal Editorial Report: The week's best and worst from Joe Sternberg, Allysia Finley, and Kim Strassel. Walking down Sixth Avenue in New York recently, I was mesmerized by a Salvation Army dude with ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

Spend a few minutes online and you’ll find no shortage of warnings about the dangers of being “too empathic.” Headlines like “Are You an Empath? 5 Ways to Avoid Emotional Burnout” and “Why Empaths ...

Thanks to Elon Musk, most Americans learned earlier this year that MAGA thinks empathy is evil. Cruelty isn’t the problem, the Tesla CEO claimed in an attempt to justify his turn toward authoritarian ...

The online reactions to the saga of the Dollar General bandits have been predictable. It is the kind of story that takes off online, eliciting comments ranging from misguided sympathy to downright ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

When a loved one isn’t feeling well, finding the right words can be challenging—especially for children. That’s why bestselling author Sheri Fink and astronaut Kellie Gerardi have teamed up to create ...