The Claude API can automate customer support, document processing, and content workflows at scale. Here's how businesses are actually using it in 2026 — with real examples.

Abstract: Chatbots, conversational agents with an embedded AI, have widely introduced to spans of various spheres, including customer service, education and so much more. The aim of this research is ...

Just one month into his new job, New York City mayor Mamdani is cracking down on more than just predatory landlords. Apparently, useless AI chatbots are also on his administration’s agenda. “The ...

Reporting from The Markup and THE CITY exposed how the bot, touted by the Adams administration, repeatedly served up false and damaging information. This article is co-reported with The Markup, a ...

Amazon is launching a health-focused artificial intelligence chatbot for members of its One Medical primary care chain, the tech giant said Wednesday. The Health AI assistant uses One Medical members’ ...

Welcome back to In the Loop, TIME’s new twice-weekly newsletter about AI. If you're reading this in your browser, why not subscribe to have the next one delivered straight to your inbox? Moxie ...

Artificial intelligence chatbots are no longer a novelty for U.S. teenagers. They’re a habit. A new Pew Research Center survey of 1,458 teens between the ages of 13 and 17 found that 64 percent have ...

Chatbots are marketed as great companions, able to answer any question at any time. They’re not just tools, but confidants; they do your homework, write love notes, and, as one recent lawsuit against ...

In November, the Food and Drug Administration (FDA) held a Digital Health Advisory Committee meeting where it considered treating artificial intelligence mental health chatbots as medical devices. As ...

I scanned the privacy policies and reports for the top AI chatbots and found that just one doesn’t share your data with advertisers or use it for training purposes. For now, anyway. I review privacy ...

Talking to an AI chatbot in less formal language, as many people do, reduces the accuracy of its responses – suggesting that either we need to be linguistically stricter when using a chatbot, or that ...

While ChatGPT, Grok, and similar AI tools have gained incredible popularity in recent years, chatbots have been around for a long time — as far back as the 90s. Some of those chatbots have gone the ...